Here at Candlefish, we strive to give our customers the best experience possible. As with many other small businesses, 2020 has brought about many changes and challenges. With this time to reflect, we have had the opportunity to figure out what's working and what's not.
What's not working? Shipping... We have long offered an extremely fair shipping rate for our candles, but over the past 6 years we have experienced increases in materials and courier services without raising our prices. As a small business, we have reached a point where we need to adjust our prices to reflect the industry's inflation. Moving forward, our shipping rates will be as follows:
Orders $1 - $74.99 = $10 Flat Rate Shipping
Orders $75 - $149.99 = $5 Flat Rate Shipping
Orders $150 and above = Free Shipping
We hope that you understand our position on this increase and continue to support our small business in what we love to do. We are ecstatic that our candles fill you homes with comforting scents, bring you a little peace while you work from home and continue to spark joy in your lives. We truly appreciate your business and look forward to continuing our candle journey with you.
The Candlefish Chandlers