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Key Holder (Charleston)

Candlefish Key Holder (Charleston)
Full Time, Hourly, Non- Exempt


  • Consistently executing all opening & closing procedures/processes when scheduled to do so
  • Memorize all 100 Candlefish fragrances & lead all customers through fragrance exploration
  • Work as an ambassador for all of the candle brands represented in Candlefish
  • Guide customers to the perfect candle purchase
  • Handles customer transactions & can answer POS questions for other Chandlers
  • Leads by example by providing a remarkable customer service experience
  • Assist with Candlefish Chandler training when needed
  • Supervises shifts and retail sales floor at least 32 hours per week
  • Independently open/close the Candlefish store and hold staff accountable for all opening and closing procedures
  • Assist Candlefish managers with inventory management and merchandising processes & procedures
  • Maintain Candlefish merchandising standards and cleanliness guidelines
  • Creating Candlefish Library candles, assisting with private label projects or other production needs at least 1-2 days per week
  • Teaching at least 2 candle making classes per week, including large groups of up to 30 guests.
  • Represent Candlefish outside of the store at community events when needed


  • Being a positive role model for other Chandlers
  • Ability to solve problems independently & proactively
  • Available to work nights, weekends, and holidays
  • Maintain open, honest, and frequent communication with all Candlefish staff
  • Ability to jump into any Candlefish role if/when needed
  • Uphold all Candlefish leadership guidelines
  • Put Candlefish customers & employees first
  • Continuously take advantage of opportunities to improve your knowledge and the in-store experience: be forward thinking for yourself and the Candlefish business.

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